Refund & Cancellation Policy

Job Hunt Pro is a one-time digital entitlement, and AI credit packs are one-time top-ups. CreateResume does not currently charge recurring subscription fees, so there is no recurring plan to cancel.

You may stop using CreateResume at any time. Stopping use or deleting content does not automatically reverse a completed one-time purchase.

Contact CreateResume within 7 calendar days of the captured payment if:

• you were charged more than once for the same purchase;
• the charge was not authorised by you, subject to reasonable payment and account verification; or
• Razorpay captured the payment, but the purchased entitlement or credits were not delivered to your account.

CreateResume will review the payment and fulfilment records. If a captured payment was not delivered, CreateResume may first restore the missing digital benefit when that fully resolves the issue and is lawful.

Except where applicable law requires otherwise, a purchase is normally non-refundable when:

• purchased AI credits have been consumed in whole or in part;
• Job Hunt Pro benefits have been materially used, including premium exports or other paid features;
• the request is made more than 7 calendar days after the captured payment;
• the issue results from account access being shared, transferred, or used contrary to the Terms & Conditions; or
• the request is based only on a change of mind after the digital benefit was correctly delivered.

AI credits currently remain available until they are used or reversed as part of a refund, dispute, or payment correction. An unused balance does not by itself create a right to a cash refund after the seven-day request period, except where applicable law requires otherwise.

Email [email protected] from the address associated with your CreateResume account. Include:

• the account email address;
• the Razorpay payment or order reference shown in your order history or payment confirmation;
• the purchase date and amount;
• the reason for the request; and
• any relevant screenshot that does not expose complete card, bank, password, or one-time-code details.

Never send a complete card number, card security code, banking password, or one-time password to CreateResume.

If a refund is approved, CreateResume will initiate it to the original payment method through Razorpay. Refunds typically take 5–10 business days after initiation, but the timing varies by payment method, bank, and payment provider. The current estimate shown by Razorpay or your provider controls if it differs.

Refunds are normally issued in the original transaction currency. Exchange-rate changes, bank conversion fees, or payment-provider charges outside CreateResume's control may affect the final amount visible in another currency.

If you suspect payment fraud, contact your bank or payment provider promptly as well as CreateResume. CreateResume may temporarily restrict the related account or entitlement while an unauthorised-payment report is investigated.

Please contact support before starting a chargeback when practical, so a duplicate charge or delivery problem can be investigated quickly. This request does not limit any chargeback, consumer, or statutory right available to you.

This policy does not exclude or limit refund, cancellation, cooling-off, warranty, or consumer rights that cannot lawfully be excluded in your jurisdiction. Where mandatory law gives you stronger rights, that law prevails.