Sienna Walsh

• Planned and ran 18 moderated usability sessions for a consumer savings app redesign; cut critical onboarding drop-off findings into a ranked issue log used by PM and eng. • Built mid-fi to hi-fi Figma prototypes for 4 core flows (sign-up, goal setup, transfer, help); reduced average task completion time in follow-up tests by ~27%. • Facilitated 6 stakeholder synthesis workshops in FigJam; produced journey maps and opportunity areas that shaped the Q3 roadmap. • Contributed 12 reusable components to the product design system (buttons, empty states, form patterns) with usage notes for the wider design team. • Partnered with a research mentor to draft screener criteria and discussion guides; recruited 40+ participants across student and early-career segments. • Documented weekly design critiques and shipped a living Notion research library so future interns could reuse interview clips and insights.

• Led redesign of the club’s event discovery app onboarding; guerrilla tests with 35 students cut first-session confusion reports by ~40%. • Ran biweekly design critiques for a 6-person volunteer team; established a simple Figma file hygiene checklist adopted studio-wide. • Produced wireframes and clickable prototypes for membership signup and event RSVP; collaborated with student developers on HTML/CSS front-end polish. • Organized 3 campus usability pop-ups; captured 90+ qualitative notes and turned them into a prioritized backlog for the spring release.

• Served 80–120 customers per shift; practiced clear service recovery and active listening that later informed empathy-led interview techniques. • Trained 4 new hires on POS flow and peak-hour pacing; wrote a one-page shift guide that reduced new-hire questions during rushes.

Expected May 2026 | GPA 3.7 Relevant coursework: Human-Computer Interaction, Visual Communication, Prototyping Methods, Research Methods for Design