UX Research Lead
Cascade Product Labs · Seattle, WA
Mar, 2021 · Present
• Lead a team of 4 researchers supporting 3 product squads; set research roadmap, prioritization, and quality bar for discovery through launch.
• Ran 60+ studies/year (interviews, diary studies, usability, concept tests, surveys) that informed pricing, onboarding, and a major navigation redesign.
• Built a shared insights repository and research ops checklist that cut study setup time ~35% and reduced duplicate asks from PMs.
• Partnered with design/engineering to instrument success metrics; research recommendations adopted on 12+ roadmap bets with measurable activation lifts.
• Mentored junior researchers; instituted weekly critique and stakeholder readout templates used org-wide.
Senior UX Researcher
Northwind Analytics · Seattle, WA
Jun, 2018 · Feb, 2021
• Owned end-to-end research for B2B analytics workflows used by 2,000+ weekly active analysts.
• Uncovered job-to-be-done friction in export/share flows; redesign cut support tickets related to reporting by ~28%.
• Facilitated quarterly opportunity workshops with PMs and designers; translated qualitative themes into prioritized opportunity briefs.
• Established recruiting panels for enterprise admins and power users; improved participant fit and reduced no-show rates.
UX Researcher
Harbor Mobile Studio · Portland, OR
Aug, 2016 · May, 2018
• Conducted generative interviews and usability tests for consumer mobile apps in health and lifestyle verticals.
• Produced journey maps and persona updates used by two product teams; influenced onboarding copy and empty-state design.
• Collaborated with data on funnel analysis; mixed-methods studies informed A/B test hypotheses for activation.