Jordan Park

• Built and shipped 4 React and TypeScript dashboard workflows used by 120+ pilot customers, reducing support tickets 28%. • Implemented FastAPI endpoints and PostgreSQL queries with automated tests, cutting median API response time 35%. • Partnered with design and product to instrument key funnels; weekly analytics surfaced a 19% activation lift after two iterations. • Added GitHub Actions checks and Docker-based local development docs, reducing onboarding time from 2 days to 3 hours.

• Led weekly labs for 70 students in data structures and algorithms; explained recursion, graphs, and complexity through hands-on examples. • Authored 25 autograded Python exercises and rubrics, improving grading consistency and reducing regrade requests 22%. • Held office hours and code reviews that helped raise median assignment scores from 78% to 86% across two semesters.

• Resolved 35–45 hardware, account, and software tickets per shift for students and faculty while maintaining a 96% customer-satisfaction rating. • Wrote 18 troubleshooting articles and a macOS onboarding checklist, decreasing repeat tickets for common issues 17%. • Automated weekly ticket reporting with Python and spreadsheets, saving the team about 4 hours per week.

• GPA: 3.78/4.00; Dean’s Scholars Honors, 2024–2025. • Relevant coursework: Data Structures & Algorithms, Operating Systems, Database Systems, Computer Architecture, Software Engineering, Machine Learning. • Teaching Assistant for Data Structures; completed capstone on observability for distributed services.

• Built a responsive React/TypeScript app that combines CapMetro GTFS feeds with a FastAPI service to surface live arrival data for 18 routes. • Added Redis caching and offline-friendly error states; cut median refresh latency to 420 ms and reached 85% test coverage. • Deployed with Docker and GitHub Actions; 60+ classmates used the project during a usability pilot.

• Co-built a Next.js and Supabase study planner with calendar sync, shared task boards, and role-based access for a 24-hour campus hackathon. • Designed a small recommendation service that prioritized overdue work; pilot users completed 31% more planned tasks over two weeks. • Presented architecture and tradeoffs to a panel of engineers; earned a top-five finish among 42 teams.