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Derek Santos

HVAC Technician
Tampa, FL, United States

Professional Summary

Licensed HVAC technician with 7+ years installing, servicing, and repairing residential and light-commercial heating and cooling systems across the Tampa Bay area. Strong diagnostic skills on heat pumps, split systems, and package units; EPA Section 608 Universal certified. Known for clean installs, clear customer communication, and first-visit fix rates that keep service callbacks low.

Employment History

HVAC Technician
Gulf Coast Climate Systems · Tampa, FL
Mar, 2021 · Present
Diagnose and repair residential/light-commercial HVAC: heat pumps, gas furnaces, air handlers, and ductless mini-splits; average 6–8 service calls per day in peak season. Lead new system installs (2–5 ton) including load calc checks, refrigerant charging, duct transitions, and thermostat setup; maintain first-time-pass inspection rate above 95%. Mentor two junior techs on recovery/charging procedures and safe use of recovery machines; cut repeat visits on warranty callbacks by ~20% over 12 months. Maintain van stock, parts reorder notes, and digital work orders in ServiceTitan; consistently hit on-time arrival and CSAT targets.
Apprentice / Junior HVAC Technician
Sunshine Air & Heating · St. Petersburg, FL
Jun, 2018 · Feb, 2021
Assisted lead techs on installs and change-outs; performed filter changes, condensate drain clears, capacitor/contactor swaps, and basic electrical troubleshooting. Recovered and charged R-410A systems under supervision; logged pressures, superheat/subcooling, and ambient conditions on every job ticket. Built customer rapport on maintenance visits; converted seasonal tune-ups into planned replacement quotes for aging systems.
Helper / Warehouse Support
Bay Area Mechanical Services · Clearwater, FL
Aug, 2016 · May, 2018
Staged equipment, copper, and fittings for daily truck loads; kept warehouse inventory accurate for common OEM parts. Assisted with duct fabrication cuts and hangers on commercial retrofit jobs; followed lockout/tagout and ladder safety rules. Completed manufacturer product trainings (Carrier, Trane, and Mitsubishi Electric) while working toward apprenticeship hours.

Education

HVAC Technology Certificate
Hillsborough Community College · Tampa, FL
2017
EPA Section 608 Universal Certification NATE Ready-to-Work / Core Florida Class B Air Conditioning Contractor apprentice hours toward journeyman path — in progress OSHA 10 Construction

Skills

Analytical Thinking Skills
Excellent Customer Service Skills
Customer Relations
Good time management
Ability to Multitask