Camila Duarte

VP of Customer Success

Austin, TX, United States

Professional Summary

Customer success leader with 12+ years scaling SaaS retention, onboarding, and expansion. Built CS organizations from 8 to 45+ and partnered with Product and Sales to accelerate NRR growth. Known for practical playbooks, data-led health scoring, and coaching teams that turn customer outcomes into durable revenue.

Employment History

VP of Customer Success

Horizon Ledger · Austin, TX

Mar, 2021

Grew NRR from 108% to 124% across mid-market and enterprise accounts. Built CS playbooks and health scoring that cut logo churn 31%. Hired and coached a 40-person CS organization spanning CSMs, onboarding, and support leads.

Director of Customer Success

BrightPath Analytics · Austin, TX

Jun, 2017 · Feb, 2021

Scaled onboarding for 200+ B2B accounts, reducing time-to-value 40%. Launched a QBR program that generated $4.2M in expansion ARR over 18 months. Partnered with Product on top churn drivers; lifted NPS 18 points.

Customer Success Manager → Senior CSM

CloudNest Solutions · Dallas, TX

Aug, 2014 · May, 2017

Managed 60+ SaaS accounts with a consistent 110%+ renewal rate. Built the company's first renewal forecast model and drove company-wide adoption. Promoted from CSM to Senior CSM while mentoring new account managers.

Education

B.B.A. Marketing

University of Texas at Austin · Austin, TX

2014

Skills

Customer success strategy

NRR / churn reduction

Onboarding design

Health scoring

Languages

English · native

Portuguese · fluent