Hospitality Operations Intern
Cumberland Riverfront Hotel · Nashville, TN
May, 2026 · Present
Rotated through front office, housekeeping, and banquets for a 412-room hotel averaging 86% occupancy
Built a daily arrivals-and-VIP brief in Excel that cut morning huddle time from 20 to 8 minutes
Resolved 30+ guest complaints a week using the hotel's service recovery playbook, lifting desk review scores from 4.3 to 4.6
Audited 120 rooms a week against brand standards and logged maintenance tickets in HotSOS
Supported 14 banquet events (up to 350 guests), managing BEOs, setup timelines, and staff check-ins
Front Desk Agent (part-time)
Music Row Inn & Suites · Nashville, TN
Aug, 2024 · Apr, 2026
Checked in 60–90 guests per shift on Opera PMS with 99% folio accuracy at night audit
Upsold room upgrades and parking packages, adding about $4,200 in incremental revenue per quarter
Trained 5 new agents on check-in flow, key encoding, and cash-drawer procedures
Handled group block arrivals for sports teams and wedding parties of 40+ rooms
Banquet Server
Belmont Catering Services · Nashville, TN
Sep, 2023 · Jul, 2024
Served plated and buffet events of 50–600 guests for university and corporate clients
Set and broke down ballrooms to diagram within tight 45-minute turnovers
Earned TIPS alcohol certification and worked bar shifts at alumni events