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Rafael Costa

Restaurant General Manager
Portland, OR, United States

Professional Summary

Results-driven Restaurant General Manager with 9+ years leading high-volume casual and full-service concepts. Known for lifting guest scores, controlling food/labor cost, and building stable front- and back-of-house teams. Comfortable owning P&L, vendor relationships, hiring, and multi-unit relief coverage.

Employment History

Restaurant General Manager
Cascade Table Hospitality · Portland, OR
Mar, 2021 · Present
• Own P&L for a 180-seat full-service restaurant (~$4.2M annual sales); cut food cost 1.8 pts YoY while holding guest satisfaction above 4.6/5. • Rebuild opening and closing checklists; reduced late ticket times 22% during peak Friday/Saturday service. • Hire and coach a team of 48; cut annual turnover ~18% through structured onboarding and weekly 1:1s. • Lead local marketing with events and partnerships that grew weekday lunch covers ~15% over two yeascade Table Hospitalityrs.
Assistant General Manager
Willamette Bistro Group · Portland, OR
Jun, 2017 · Feb, 2021
• Ran floor ops and scheduling for a busy neighborhood bistro; improved labor cost control without cutting service standards. • Coordinated vendor bids and seasonal menu rollouts with the executive chef; reduced stockouts on top sellers. • Trained new managers on POS, cash handling, and guest recovery; stepped up as relief GM across two sister sites.
Shift Supervisor / Server Lead
Riverfront Kitchen Collective · Portland, OR
Aug, 2014 · May, 2017
• Led FOH shifts of 12–18; owned opening/closing, cash drops, and VIP guest notes. • Built a server training packet still used across the group’s Portland locations.

Education

B.S. Hospitality Management
Oregon State University · Corvallis, OR
2010 · 2014
Bachelor of Science in Hospitality Management.
ServSafe Manager Certification (current); Oregon OLCC Alcohol Service Permit

Skills

Customer Relations
Excellent Customer Service Skills
Project Management Skills
Business Development
Analytical Thinking Skills