Riley Kwon

Product Designer

Seattle, WA, United States

Professional Summary

Product Designer with 7+ years of experience turning complex workflows into clear, accessible digital products used by millions. I combine user research, systems thinking, and rapid prototyping to lift activation, retention, and customer satisfaction. Known for partnering closely with engineering and product leaders to ship measurable improvements from discovery through launch.

Employment History

Product Designer

Cascade Digital Studio · Seattle, WA

• Led end-to-end design for a B2B analytics platform used by 180K monthly users, increasing trial-to-paid conversion 24%. • Built a reusable Figma component system that cut design-to-development time 35% across 4 product squads. • Partnered with research and engineering to simplify onboarding, lifting activation 18% and reducing support tickets 29%.

UI/UX Designer

Rainier Apps Co. · Seattle, WA

Jan, 2021 · Jun, 2023

• Redesigned mobile checkout and account flows, improving completion rate 21% and reducing abandonment 16%. • Conducted 40+ moderated usability sessions and translated findings into prioritized prototypes for 3 product teams. • Introduced accessibility review checklists that raised WCAG AA coverage from 62% to 94% in two release cycles.

Design Intern / Junior Designer

University of Washington Design Lab · Seattle, WA

Jun, 2019 · Dec, 2020

• Designed research prototypes for civic-tech projects adopted by 2 community partners and presented findings to 80+ stakeholders. • Synthesized interviews with 25 students and staff into journey maps that cut task completion time 27%. • Collaborated with faculty and developers to establish a critique process, shortening iteration cycles from 2 weeks to 5 days.

Education

Bachelor of Design, Interaction Design

University of Washington · Seattle, WA

2015 · 2019

GPA 3.8/4.0 · Dean's List · Capstone: accessible transit planning prototype

Skills

Product Strategy

User Research