HVAC Service Technician
Piedmont Climate Systems · Charlotte, NC
Mar, 2021 · Present
Diagnose and repair heat pumps, gas furnaces, and rooftop package units for 25–40 service calls per week across residential and light-commercial accounts.
Recovered and charged R-410A/R-22 systems per EPA 608 practices; reduced callbacks approximately 18% by documenting charge weights and static-pressure readings on every ticket.
Lead after-hours emergency rotation two weeks per month; average first-visit fix rate above team baseline.
Train new technicians on load calculation basics, combustion analysis, and tablet work-order workflow.
HVAC Installer / Service Tech
Queen City Heating & Air · Charlotte, NC
Jun, 2018 · Feb, 2021
Installed split systems, package units, and ductless mini-splits for new builds and replacements, averaging 3–5 installs per week with a two-person crew.
Performed start-up commissioning including airflow balancing, thermostat setup, and homeowner orientation.
Built repeat business by explaining maintenance plans in plain language; contributed to a multi-year maintenance-contract renewals push.
HVAC Apprentice
Carolina Trade Pathways · Concord, NC
Aug, 2016 · May, 2018
Assisted journeymen with installs, filter changes, and basic electrical checks while completing apprenticeship hours.
Logged refrigerant usage and parts accurately; earned EPA 608 Universal certification during this period.