Chief Nursing Officer
Memorial Gulf Health System · Houston, TX
Jan, 2021 · Present
• Lead nursing practice for a 5-hospital, 1,800-bed system with ~4,200 RNs and LPNs across acute, ambulatory, and post-acute settings.
• Cut RN voluntary turnover from 22% to 14% in 24 months by redesigning residency, preceptorship pay, and stay interviews.
• Drove a 31% reduction in CLABSI and 27% reduction in falls with injury through unit-based quality huddles and a system CAUTI/CLABSI playbook.
• Stood up a shared-governance structure (unit councils + nursing congress) that shortened policy cycle time from 9 months to 11 weeks.
• Partnered with CFO on acuity-based staffing that improved labor productivity 6% while holding HCAHPS nurse-communication scores above the 75th percentile.
Vice President of Nursing / Associate CNO
Bayou City Medical Center · Houston, TX
Mar, 2016 · Dec, 2020
• Directed inpatient nursing for a 620-bed Level I trauma and Magnet-recognized medical center.
• Led Magnet redesignation (2020) with zero deficiencies in nursing excellence standards.
• Launched a new-grad nurse residency that graduated 180+ RNs with 92% first-year retention.
• Reduced average ED boarding time for admitted patients by 41 minutes through throughput SWAT and bed-management redesign.
• Mentored 12 nurse managers; 8 were promoted into director or system roles within 3 years.
Director of Nursing, Critical Care
Texas Heart & Vascular Institute · Houston, TX
Jun, 2011 · Feb, 2016
• Managed ICU, CCU, and step-down (84 beds, 210 FTEs) with 24/7 charge coverage and rapid-response oversight.
• Cut average ICU length of stay 0.7 days via early mobility and ventilator weaning protocols with respiratory therapy.
• Achieved top-decile Press Ganey nurse-responsiveness scores for 6 consecutive quarters.
• Implemented bedside shift report and hourly rounding that dropped call-light response complaints by 45%.