Harper Quinn

• Own P&L and operating strategy for a 12-site logistics network generating $185M annual revenue; lead 420 employees and 38 managers across fulfillment, transportation, and customer operations. • Increased on-time shipping from 94.1% to 99.2% in 18 months by redesigning labor plans, slotting, and carrier scorecards; cut premium freight spend 31%. • Delivered $4.8M annual run-rate savings through network redesign, procurement renegotiations, and Lean daily management while protecting service levels. • Built an executive OKR cadence and succession bench that lifted manager retention 22% and reduced recordable safety incidents 28% year over year.

• Directed $96M regional supply and fulfillment operation spanning 5 facilities, 260 employees, and 75 strategic vendors; owned budget, service KPIs, and quarterly operating reviews. • Raised order accuracy from 97.3% to 99.6% and improved dock-to-stock cycle time 24% through WMS optimization, standard work, and cross-functional Kaizen events. • Consolidated carrier and packaging contracts to save $2.1M annually; introduced vendor scorecards that improved inbound on-time delivery from 88% to 96%. • Developed frontline leadership academy for 40 supervisors, cutting regrettable attrition 18% and creating a sustainable internal promotion pipeline.

• Managed daily operations for a 2.5M-square-foot fulfillment center with 140 associates, processing 32,000 orders per day during peak season. • Increased throughput 27% and reduced labor cost per order 16% by rebalancing shifts, introducing engineered standards, and launching cross-training rotations. • Improved inventory accuracy from 96.8% to 99.4% through cycle-count governance, root-cause reviews, and tighter receiving controls. • Earned a 2015 Safety Leadership Award after reducing lost-time incidents 35% and establishing an associate-led safety committee.

Concentration in Operations and Supply Chain Management; graduate consulting project on distribution-network optimization.

Minor in Business Analytics; Dean’s List and member of the Institute of Industrial and Systems Engineers.

Applied DMAIC, value-stream mapping, and control plans to fulfillment and transportation operations; completed a capstone delivering $1.2M in documented savings.