Chief Operating Officer
Cumberland Health Partners · Nashville, TN
Jan, 2021 · Present
Own day-to-day operations for a 1,200-employee multi-clinic network across TN/KY; base revenue ~$185M.
Cut same-day cancellation rate from 11% to 6.4% in 18 months via staffing model redesign and schedule templating.
Led integration of two acquired clinic groups (14 locations); standardized SOPs, payroll calendars, and vendor contracts within 9 months.
Built a weekly operating cadence (census, labor %, claim denial, NPS) reviewed with clinic directors and the board.
Reduced agency labor spend 28% YoY while holding patient wait times under 18 minutes average.
VP of Operations
MidSouth Fulfillment Group · Nashville, TN
Mar, 2016 · Dec, 2020
Ran three regional warehouses (Nashville, Memphis, Louisville) supporting e-commerce and wholesale accounts.
Improved on-time ship rate from 92% to 98.6% and cut cost-per-order 14% through slotting, pick-path, and carrier mix changes.
Stood up a continuous-improvement team; shipped 40+ Kaizen projects with documented savings >$2.1M cumulative.
Hired and coached site directors; succession plan filled 3 of 4 senior operations roles internally.
Director of Operations
Bluegrass Medical Supplies · Louisville, KY
Jun, 2011 · Feb, 2016
Directed distribution and field service for durable medical equipment across 5 states.
Negotiated carrier and 3PL contracts that lowered outbound freight cost 11% while protecting SLA.
Implemented inventory accuracy program (cycle counts + barcode) lifting inventory accuracy from 94% to 99.2%.