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Elliot Graves

HVAC Service Technician
Phoenix, AZ, United States

Professional Summary

Results-driven HVAC Service Technician with 7+ years installing, diagnosing, and repairing residential and light-commercial heating and cooling systems across the Phoenix metro. Strong with EPA 608 handling, airflow balancing, and clear customer communication. Known for first-visit fix rates and clean job documentation.

Employment History

HVAC Service Technician
Desert Peak Comfort Systems · Phoenix, AZ
Mar, 2021 · Present
Diagnose and repair split systems, package units, and heat pumps for 8–12 residential/light-commercial calls per day. Maintain EPA 608 refrigerant handling compliance; average first-visit resolution above 85%. Train two junior techs on load calculations, vacuum procedures, and customer walkthroughs. Document work orders in ServiceTitan; keep truck inventory accuracy above 98%.
Apprentice / Junior HVAC Technician
Sonoran Air & Heat · Tempe, AZ
Jun, 2018 · Feb, 2021
Assisted senior techs on installs and change-outs for 2–5 ton systems. Performed preventive maintenance: coil cleaning, filter changes, thermostat calibration. Built customer trust with plain-language explanations of repair options and warranties.
Warehouse Associate
Valley Mechanical Supply · Mesa, AZ
Jan, 2017 · May, 2018
Part-time counter and shop helper while apprenticing. Pulled parts, verified model numbers, and staged kits for field crews. Learned equipment catalogs for Trane, Carrier, and Rheem residential lines.

Education

HVAC Technical Diploma
Refrigeration School Inc. (RSI) · Phoenix, AZ
2018 · 2018
EPA Section 608 Universal Certification
EPA · Phoenix, AZ
2018
OSHA 10 Construction
OSHA · Phoenix, AZ
2019

Skills

Residential HVAC diagnostics
Heat pumps
Gas furnaces, refrigerant recovery/charging, airflow balancing, ServiceTitan, customer communication, preventive maintenance, duct sealing basics, load calculation basics