UX research intern focused on mixed-methods discovery for consumer mobile apps. Comfortable recruiting participants, moderating usability tests, and synthesizing findings into clear recommendations for product and design. Looking for a full-time UX research role after graduation.
Employment History
UX Research Intern
Bayview Labs · San Francisco, CA
Jun, 2025 · Present
Moderated 18 remote usability tests for a fintech onboarding flow; findings cut drop-off ~22% after redesign.
Built research repository in Dovetail; tagged 120+ insights and weekly digests for PM/design.
Wrote screener and recruited 40 participants via UserTesting and campus panels.
Partnered with designers on affinity mapping and journey maps for two MVP features.
Research Assistant
HCI Lab, San Francisco State University · San Francisco, CA
Sep, 2024 · May, 2025
Supported IRB protocol and consent for a study on mobile accessibility (n=32).
Coded interview transcripts in Excel/Sheets; produced charts for faculty paper draft.
Facilitated 6 guerrilla hallway tests for student-built prototypes.
Customer Support Associate (part-time)
Parcelly Helpdesk · Remote
Jan, 2024 · Aug, 2024
Handled ~45 tickets/day; documented recurring UX pain for product team.
Created help-center articles that reduced repeat contacts on shipping status by ~15%.
Education
B.S. Cognitive Science (HCI emphasis)
San Francisco State University · San Francisco, CA
Aug, 2022 · May, 2026
Expected May 2026. GPA 3.7. Coursework: Research Methods, Human Factors, Stats for Behavioral Science.
Skills
User interviews, usability testing, surveys, affinity mapping, journey maps, Dovetail, Figma (basics), Google Forms, Qualtrics, Excel, Notion, WCAG familiarity
Courses
Google UX Design Certificate (in progress)
Google
In progress. Capstone: Mobile grocery app discovery study (12 interviews plus unmoderated tests).