Senior Commercial Technician
First Coast Pest Solutions · Jacksonville, FL
Mar, 2021 · Present
Service 140+ commercial IPM accounts (restaurants, two regional hospitals, 3PL warehouses, and four food plants), sustaining a 97% annual client retention rate.
Prepared pest-control documentation for 38 AIB and SQF audits with zero pest-related nonconformances, including trend reports, device maps, and corrective-action logs.
Cut rodent activity 72% across a 410,000 sq ft distribution center by redesigning exterior bait station mapping and sealing 260+ exclusion points.
Reduced pesticide volume 31% portfolio-wide by shifting to monitoring-first IPM, insect light traps, and targeted gel and dust applications.
Support termite crews on 60+ WDO inspections and 25 structural fumigations per year, handling pre-fumigation prep, fumiscope readings, and aeration clearance.
Mentor 5 junior technicians on FDACS label compliance, PestPac service tickets, and food-plant GMP etiquette.
Commercial Technician
Atlantic Shield Exterminating · Jacksonville, FL
Jun, 2018 · Feb, 2021
Managed a 95-account commercial route covering restaurants, grocery stores, and multifamily properties, completing 30+ services per week at a 99% on-time rate.
Resolved German cockroach infestations in 22 high-volume kitchens within 45 days using gel baits, IGRs, and sanitation coaching for kitchen staff.
Built bait station maps and device-numbering systems for 18 accounts, cutting audit-prep time from 6 hours to under 2 hours per site.
Completed 300+ WDO inspections and FDACS-13645 reports for real estate transactions with no regulatory findings.
Upsold exclusion and fly-control programs worth $84K in new annual recurring revenue.
Pest Control Technician
Riverside Lawn & Pest · Jacksonville, FL
May, 2016 · May, 2018
Performed 25+ residential and light-commercial general pest and lawn treatments daily across Duval and Clay counties.
Diagnosed chinch bug, grub, and fungal turf issues, improving lawn re-service rates by 18% through accurate first-visit treatment.
Maintained 100% compliant pesticide-use records and vehicle inventories during two FDACS field inspections.
Earned "Technician of the Quarter" twice for customer satisfaction scores above 4.9/5.