Chief Operating Officer
Northbridge Commerce Group · Chicago, IL
Jan, 2021 · Present
Own end-to-end operations across 12 distribution centers and a 420-person corporate ops org; grew order volume 48% while reducing cost-per-order 19%.
Built a weekly S&OP and OKR cadence that cut forecast error from 22% to 9% and improved on-time-in-full from 91% to 98.4%.
Led a 14-month ERP + WMS migration across 9 sites with zero peak-season downtime; payback in 11 months.
Hired and developed 3 VPs (Supply Chain, Customer Ops, Facilities); succession bench for all critical ops roles.
Negotiated carrier and 3PL contracts that saved $6.2M annually while improving transit SLAs.
VP of Operations
Lakeshore Industrial Systems · Milwaukee, WI
Mar, 2016 · Dec, 2020
Ran manufacturing and field service for a $180M industrial equipment business; improved gross margin 410 bps through lean cell redesign and supplier dual-sourcing.
Cut average install lead time from 47 to 28 days and reduced warranty callbacks 31% via a new quality gate program.
Stood up a shared services hub (planning, procurement, scheduling) that removed 18 FTE of duplicated work across plants.
Partnered with Sales on capacity planning that unlocked a record $42M backlog conversion in FY2019.
Director of Supply Chain
Midwest Parcel Logistics · Chicago, IL
Jun, 2011 · Feb, 2016
Directed inbound/outbound planning for a regional parcel network; raised sortation throughput 27% via slotting and labor standards.
Implemented continuous improvement kaizens that removed $1.8M in annual waste (overtime, scrap, deadhead miles).
Built supplier scorecards and quarterly business reviews covering 60+ vendors; on-time supplier delivery from 86% to 96%.