Jonah Hale

Lead a team of 28 associates across inbound, put-away, picking, and outbound on a 2-shift operation averaging 12k+ lines/day. Raised inventory accuracy from 96.2% to 99.4% in 14 months by tightening cycle-count cadence and root-cause coaching. Cut average dock-to-stock time by 22% through slotting redesign and staggered inbound appointments. Partner with transportation and customer service to hold 98%+ on-time ship rate through peak Q4 volumes. Own daily stand-ups, safety audits, and progressive coaching; zero lost-time incidents in the last 18 months.

Supervised pick/pack/ship for e-commerce and B2B accounts; trained new hires on RF workflows and quality checks. Introduced zone-picking pilots that lifted lines-per-hour 15% without raising error rates. Coordinated returns processing and reverse logistics with a 48-hour turnaround target. Maintained forklift certification roster and conducted weekly 5S walks on the floor.

Operated RF scanners, pallet jacks, and reach trucks in a multi-client 3PL environment. Became floor trainer for inbound receiving; reduced new-hire ramp time from 4 weeks to 2.5 weeks. Supported physical inventory events and discrepancy investigations with inventory control.

Certifications: OSHA 10; Powered Industrial Truck (forklift); Lean Six Sigma Yellow Belt