Bianca Torres

• Own full-cycle recruiting for ~40–60 open roles/year across ops, sales, and corporate; cut average time-to-fill from 52 to 34 days. • Run onboarding for 120+ new hires annually; redesigned Day-1 checklist and manager buddy program, lifting 90-day retention by 11 points. • Administer benefits open enrollment and leave programs (FMLA, short-term disability); partnered with broker to raise plan literacy and cut support tickets 25%. • Lead employee relations intake and documentation; coach managers on progressive discipline and performance improvement plans. • Maintain handbook, job descriptions, and I-9/E-Verify compliance; prep materials for annual audit with zero critical findings last cycle.

• Supported 280-employee warehouse and office population: recruiting screens, offer letters, and new-hire orientation. • Built shared drive of SOPs for attendance, safety incidents, and shift bidding; trained 18 supervisors on consistent application. • Tracked HRIS data (BambooHR) for headcount, terminations, and promotions; delivered weekly people metrics to site leadership. • Coordinated workers’ comp claims and return-to-work plans with safety and clinic partners.

• Sourced and screened candidates for light industrial and admin placements; scheduled 30+ interviews per week. • Maintained applicant tracking notes and reference checks; improved fill-rate reporting accuracy for client account managers. • Supported career fairs and community hiring events across metro Atlanta.