Results-driven Warehouse Operations Supervisor with 7+ years in high-volume distribution and fulfillment. Experienced leading cross-functional floor teams, tightening inbound/outbound SLAs, and cutting safety incidents through process discipline. Skilled with WMS platforms, cycle counting, labor planning, and continuous improvement. Known for calm shift leadership and clear handoffs across day and night crews.
Employment History
Warehouse Operations Supervisor
Mid-South Fulfillment Partners · Memphis, TN
Mar, 2021 · Present
• Lead a 42-person floor team across receiving, putaway, picking, packing, and outbound shipping for a 280k sq ft regional DC.
• Raised on-time outbound from 91% to 98.4% in 14 months by redesigning wave planning and dock door assignment.
• Cut mis-ship rate 37% after introducing dual-scan verification at pack stations and weekly exception reviews.
• Reduced OSHA-recordable incidents 45% YoY through toolbox talks, near-miss logging, and revised forklift traffic lanes.
• Partnered with inventory control to drop cycle-count variance from 2.1% to 0.6% across A/B SKUs.
Lead Warehouse Associate / Shift Lead
Riverbend Distribution Co. · Memphis, TN
Jun, 2017 · Feb, 2021
• Supervised evening outbound crew of 18 during peak season; consistently hit same-day ship cutoff for priority carriers.
• Implemented slotting changes that shortened average pick path by ~12% on top 500 SKUs.
• Trained 30+ new hires on RF scanners, WMS workflows, and safe powered-equipment use; mentored three into lead roles.
• Coordinated carrier pickup windows and dock congestion plans that cut trailer dwell time by ~20 minutes on average.
Warehouse Associate
Delta Parcel Hub · Southaven, MS
Aug, 2015 · May, 2017
• Processed inbound freight, sorted parcels, and supported load-out for regional parcel volume.
• Maintained accuracy above team average on sortation audits while meeting hourly throughput targets.
• Earned powered industrial truck certification and assisted with seasonal surge staffing plans.
Education
A.A.S., Logistics and Supply Chain Technology
Southwest Tennessee Community College · Memphis, TN