Felix Ortega

Diagnose and repair 12–18 service calls/week across rooftop package units, split systems, and VRF for retail and light industrial clients Cut repeat callbacks ~28% by documenting root-cause fixes and coaching junior techs on charging and airflow best practices Lead after-hours emergency response for critical-site cooling failures; average restore time under 4 hours Partner with dispatch and sales on equipment replacement quotes totaling $400K+ annual close-assist revenue

Installed and commissioned residential and light-commercial systems (2–20 ton); pulled permits and passed first-inspection ~95% Performed preventive maintenance routes (filters, coils, electrical checks) for 80+ commercial contracts Earned EPA 608 Universal and OSHA 10; supported senior techs on chiller startups and refrigerant recovery

Staged equipment, recovered refrigerant, and assisted installs; maintained van stock accuracy above 98% Logged work orders in ServiceTitan and handled customer check-ins on residential calls

Certifications: EPA Section 608 Universal; OSHA 10; NATE Ready-to-Work