Mira Castillo

• Own end-to-end ops for 3 regional DCs (1.2M sq ft combined) serving 420+ retail and B2B accounts with 18k active SKUs. • Raised OTIF from 91% to 97.4% in 14 months by redesigning dock appointment rules, carrier scorecards, and exception triage. • Cut average order cycle time 22% through slotting redesign and a daily stand-up cascade with shift leads. • Led S&OP with procurement and sales; reduced aged inventory >90 days by 31% without raising stockouts. • Manage 6 supervisors and matrix relationships with 12 core carriers; own continuous-improvement backlog and CAPA close rates.

• Supervised inbound/outbound for a 280k sq ft cross-dock handling ~4,500 shipments/month. • Deployed WMS scan compliance program that cut mis-ships 41% and shrank claim cycle time from 12 to 5 days. • Negotiated local cartage lanes and detention playbooks that saved ~$480k annualized in accessorials. • Built KPI dashboards (dwell, dock-to-stock, labor hours/case) adopted site-wide across 2 sister facilities.

• Owned cycle-count accuracy for 9k SKUs; lifted inventory accuracy from 94.2% to 99.1%. • Partnered with procurement on safety-stock models that cut expedites 28% during peak season. • Documented receiving SOPs and trained 20+ associates on discrepancy escalation.