Senior HVAC Service Technician
Desert Peak Mechanical · Phoenix, AZ
Mar, 2021 · Present
• Lead residential and light-commercial service calls across a 40-mile territory, diagnosing electrical, airflow, refrigerant, and control-system faults on split, package, heat-pump, and mini-split equipment.
• Completed 900+ seasonal tune-ups and repairs annually while maintaining a 94% first-visit resolution rate and documenting every recommendation in ServiceTitan.
• Coach three apprentice technicians on lockout/tagout, brazing, combustion analysis, EPA recovery procedures, and customer-ready job documentation.
• Cut repeat callbacks 18% by standardizing startup checklists, static-pressure testing, and photo-based closeout reviews.
HVAC Technician
Valley Climate Control · Tempe, AZ
Jun, 2017 · Feb, 2021
• Installed, serviced, and repaired residential air-conditioning, gas-heating, and heat-pump systems ranging from 1.5 to 10 tons in occupied homes and small retail spaces.
• Diagnosed compressor, blower, thermostat, ductwork, and refrigerant issues using digital gauges, manometers, multimeters, and manufacturer service literature.
• Averaged 7–9 scheduled calls per day with 90%+ customer satisfaction; explained repair options and preventive-maintenance plans in plain language.
• Supported summer surge response by completing safe refrigerant recovery, evacuation, charging, and commissioning to manufacturer specifications.
HVAC Maintenance Apprentice
Arizona State Facilities HVAC · Phoenix, AZ
Aug, 2015 · May, 2017
• Assisted journey-level technicians with preventive maintenance and corrective repairs for rooftop units, chilled-water air handlers, pumps, VAV boxes, and building automation systems across state facilities.
• Performed filter changes, belt and bearing inspections, coil cleaning, temperature/pressure readings, and work-order closeouts while following OSHA and site safety procedures.
• Built foundational skills in electrical troubleshooting, refrigerant handling, brazing, duct sealing, and safe ladder/lift operation.
• Helped keep 30+ public buildings mission-ready during peak cooling season by prioritizing urgent comfort calls and communicating status to facility managers.