Restaurant General Manager
Harbor & Pine Kitchen · Seattle, WA
Mar, 2021 · Present
Owned P&L for approximately $4.2M in annual revenue, aligning labor, purchasing, and service standards to margin goals.
Cut food cost 2.1 points through vendor renegotiation, tighter receiving controls, and weekly inventory reviews.
Led 45+ FOH/BOH staff with coaching rhythms that lifted Google rating from 4.2 to 4.7.
Launched seasonal menus with culinary partners, producing an 18% lift in average check.
Assistant General Manager
Cascade Table Group · Bellevue, WA
Jun, 2018 · Feb, 2021
Ran weekend floor operations for a 180-cover restaurant, coordinating reservations, pacing, service recovery, and close.
Redesigned labor scheduling and cut overtime 22% while protecting peak-period coverage and guest service.
Trained and onboarded 12 new managers on coaching, cash controls, opening/closing, and service standards.
Maintained 95%+ health inspection scores through daily line checks and food-safety refreshers.
Shift Supervisor / Server Lead
Pike Place Bistro · Seattle, WA
Aug, 2015 · May, 2018
Supervised 10 servers on peak shifts, balancing floor coverage, table pacing, and guest experience.
Introduced an upselling playbook that increased dessert attach rate 12% and strengthened server confidence.
Resolved guest escalations with calm, timely recovery and documented patterns for leadership review.
Mentored new hires on POS procedures, menu knowledge, hospitality standards, and safe cash handling.