Nina Solano

Led a 1,180-room full-service resort and a 780-person team across rooms, food and beverage, spa, and convention services, holding GOP margin near 38 percent through two citywide peak seasons. Raised guest satisfaction from 84 to 91 percent by rebuilding arrival standards and a 15-minute service-recovery desk for high-tier loyalty members. Cut rooms labor cost per occupied room by 9 percent with demand-based schedules that still covered 92 percent occupancy weekends. Grew group and convention contribution by $6.4 million by locking multi-year blocks with three medical associations. Finished a 14-month brand renovation on budget while keeping 640 rooms sellable and RevPAR within 3 percent of the competitive set.

Directed daily operations for two connected towers totaling 860 keys, a casino-adjacent food and beverage platform, and a 28,000-square-foot meeting deck. Lifted outlet revenue 11 percent by resetting breakfast capture and a late-night show-adjacent menu while tightening pour cost. Reduced guest complaints from 4.8 to 2.1 per 1,000 occupied rooms after redesigning front-office and housekeeping huddles. Managed a $19 million operating budget and a 410-person roster through two collective-bargaining cycles with no service interruption. Built a citywide overflow plan that sold out 11 consecutive convention weekends without dropping housekeeping quality scores below 94.

Ran front office, reservations, and guest services for a 420-room suburban resort serving leisure travelers and local group demand. Improved upsell conversion from 12 to 21 percent with a scripted arrival offer tied to suite and late-checkout inventory. Cut average check-in time from 6.5 to 3.8 minutes on Friday arrivals by splitting kiosk and staffed desk lanes. Coached a 62-person front-office team to a 96 percent brand audit on mystery shops for four straight quarters. Protected 18 local wedding and reunion blocks with sales without walking transient guests during peak holidays.

Concentration in hotel administration. Capstone on convention-city labor scheduling. Dean's list, four semesters.

Also hold ServSafe Manager, Nevada Responsible Alcohol Service, and an AHLEI Revenue Management certificate earned in 2022.