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Ingrid Falk

Chief People Officer
Minneapolis, MN, United States

Professional Summary

People leader with 15+ years scaling talent, culture, and organizational design for high-growth companies. Partnered with CEOs and boards on succession, DEI, and performance systems that support 2,000+ employees. Known for practical HR strategy, executive coaching, and building people teams that hire and retain top operators.

Employment History

Chief People Officer
Northstar Commerce Group · Minneapolis, MN
Jan, 2021 · Present
Built People Org from 8 to 28 across Talent, L&D, Total Rewards, and People Ops while headcount grew from 650 to 2,100. Cut voluntary turnover 22% in 18 months via manager coaching, stay interviews, and redesigned career frameworks. Led DEI strategy that raised underrepresented leadership representation from 18% to 31%. Designed executive succession plans for C-suite and VP band; briefed board Talent Committee quarterly. Negotiated benefits refresh that held cost growth under 4% YoY while improving employee NPS +18.
VP, Human Resources
Prairie Digital Systems · Minneapolis, MN
Mar, 2016 · Dec, 2020
Owned HR for 400-person SaaS company through Series C and IPO readiness; stood up performance and leveling systems. Scaled recruiting to 120 annual hires with time-to-fill under 38 days for eng and product roles. Introduced leadership academy for 90 managers; internal promotion rate rose to 34%. Partnered with Finance on workforce planning and $18M annual people budget. Managed ER investigations and policy updates with zero material compliance findings.
Director of Talent & Culture
Twin Cities Health Partners · St. Paul, MN
Jun, 2012 · Feb, 2016
Led talent acquisition and culture programs for 900-employee healthcare network. Launched employer brand that cut agency spend 40% while filling clinical and admin roles faster. Built onboarding that improved 90-day retention from 78% to 91%. Facilitated engagement surveys and action planning across 12 locations.

Education

MBA, Organizational Leadership
University of Minnesota Carlson School of Management · Minneapolis, MN
2010 · 2012
Organizational Leadership
BA, Psychology
Macalester College · St. Paul, MN
2002 · 2006
Psychology

Skills

Organizational Design
Talent Strategy
Executive Coaching
DEI
Total Rewards

Courses

SHRM-SCP; Certified Executive Coach (ICF ACC)
SHRM / International Coaching Federation · Minneapolis, MN
2018 · 2022
Professional certifications in strategic HR leadership and executive coaching.