Junior UX Researcher
Cascadia Health Apps · Seattle, WA
Jun, 2024 · Present
Ran 42 moderated usability sessions for a patient-scheduling app, cutting booking drop-off 18% after redesign
Designed and analyzed a 3-week diary study with 24 caregivers, producing a journey map adopted as the roadmap baseline
Built a Dovetail research repository with 300+ tagged insights, reducing duplicate studies across 4 squads
Partnered with 2 product designers to A/B test onboarding copy, lifting activation 9%
Wrote research plans and screeners, recruited participants via User Interviews within budget
UX Research Intern
Northbeam Analytics · Remote (part-time)
Jan, 2023 · May, 2024
Conducted 15 stakeholder and customer interviews to define dashboard requirements
Ran unmoderated Maze tests on 6 prototypes, synthesizing results into weekly readouts
Analyzed 1,200 NPS verbatims with affinity mapping, surfacing top 5 pain points
Supported card sort and tree test that reshaped navigation, cutting time-on-task 22%
Research Assistant
UW Human-Centered Design Lab · Seattle, WA
Sep, 2021 · Dec, 2022
Coded 60+ hours of interview transcripts in NVivo for an accessibility study
Co-authored a poster on voice-assistant usability for older adults
Moderated contextual inquiries in participants’ homes