Keisha Morrow

• Processed 180–220 prescriptions daily with 99.8% first-pass accuracy and zero preventable dispensing incidents across 2023–2025. • Lead a team of 6 technicians; cut average wait time 24% by redesigning intake, refill queues, and pickup handoffs. • Reconciled 1,200+ monthly insurance claims and prior authorizations, reducing rejected claims 31% through proactive eligibility checks. • Built cycle-count and expiry program for 4,500 SKUs; lowered stockouts 28% and recovered $18K in avoidable inventory loss. • Support pharmacist-led immunization clinics averaging 55 vaccinations weekly; train new hires on HIPAA, workflow, and patient education.

• Filled 140–175 prescriptions per day in a 400-bed medical center pharmacy with 99.7% documented accuracy. • Prepared unit-dose and IV-room support batches for 6 inpatient floors while meeting 30-minute STAT turnaround targets. • Resolved an average of 85 insurance and medication-access issues weekly in coordination with nurses, pharmacists, and discharge teams. • Maintained automated dispensing cabinet replenishment for 12 units; reduced missing-dose calls 22% through barcode and par-level audits. • Trained 10 new technicians on Pyxis, sterile-compounding safety checks, HIPAA, and medication reconciliation workflows.

• Processed 120–150 prescriptions daily while maintaining 99.6% accuracy and friendly service during peak retail hours. • Submitted and tracked 60+ insurance claims weekly; improved first-pass adjudication 18% by standardizing rejection notes and follow-up. • Managed inventory counts for 2,800 SKUs, completed monthly controlled-substance logs, and reduced expired product write-offs 20%. • Supported pharmacist immunization appointments and coached 25+ patients weekly on refill timing, copay questions, and medication pickup safety. • Earned quarterly service recognition twice for reliable register, phone, and prescription workflow coverage.

• Completed pharmacy calculations, pharmacology, dispensing law, compounding fundamentals, and medication-safety labs. • Served as an active member of the NAVTA student chapter; completed 160 hours of supervised community-pharmacy practicum. • Prepared for PTCB examination with emphasis on dosage calculations, pharmacy operations, and federal requirements. • Earned PTCB Certified Pharmacy Technician (CPhT) credential and maintained Maryland state technician registration. • Completed HIPAA privacy and CPR/Basic Life Support training.