Isabelle Navarro

Chief Operating Officer

Chicago, IL, United States

Professional Summary

Results-driven COO with 15+ years scaling operations across logistics, manufacturing, and B2B SaaS. Led multi-site transformations that cut operating costs 22% while lifting on-time delivery to 98%. Builds cross-functional operating systems, OKR cadences, and vendor networks that support hypergrowth without sacrificing quality or culture.

Employment History

Chief Operating Officer

Midwest Apex Logistics · Chicago, IL

Mar, 2020 · Present

Scaled ops from 4 to 11 hubs; cut cost-per-shipment 22% and raised on-time delivery from 91% to 98%. Built company-wide OKR and S&OP cadence; shortened quarterly planning cycle from 6 weeks to 12 days. Renegotiated top-20 vendor contracts saving $4.8M annually while improving SLA adherence to 99%. Led post-acquisition integration of 2 regional carriers; retained 94% of key managers within 6 months.

VP of Operations

Lakeshore Manufacturing Group · Milwaukee, WI

Jun, 2015 · Feb, 2020

Directed 3 plants (1,200 employees); improved OEE 14 points and reduced scrap rate from 3.1% to 1.4%. Implemented lean + digital work-order system; cut WIP inventory 28% and average lead time 19%. Stood up safety excellence program that cut recordable incidents 41% over three years.

Director of Supply Chain

Prairie Commerce Systems · Naperville, IL

Aug, 2011 · May, 2015

Redesigned inbound logistics network; reduced expedite freight spend 35% year-over-year. Launched supplier scorecard program covering 180 vendors; improved fill rate from 87% to 96%. Partnered with finance on working-capital project that freed $6.2M in cash within 18 months.

Education

MBA, Operations & Strategy

University of Chicago Booth School of Business · Chicago, IL

2011

B.S. Industrial Engineering

University of Illinois Urbana-Champaign · Champaign, IL

2006

Skills

Operations Strategy

S&OP

Lean Six Sigma

P&L Ownership

M&A Integration

Vendor Management

OKRs

Supply Chain Optimization

Change Management

Cross-functional Leadership