Junior SOC Analyst (Tier 1)
Riverbend Health Systems · Chattanooga, TN
Jun, 2024 · Present
Triage ~120 Splunk SIEM alerts per shift across a 14-hospital network, escalating confirmed incidents to Tier 2 with complete timelines and IOCs
Analyze 40+ user-reported phishing emails weekly, extracting headers, URLs and attachments in a sandbox and purging malicious messages from 9,000+ mailboxes
Contain compromised endpoints with CrowdStrike Falcon (network isolation, process kill, hash blocking), averaging under 15 minutes from alert to containment
Wrote 11 Tier 1 playbooks (phishing, impossible travel, malware beaconing, brute force) mapped to MITRE ATT&CK, adopted as the SOC standard
Tuned 35 noisy correlation searches with Tier 2 engineers, reducing false positives 28% and freeing ~6 analyst hours per shift
Cut mean time to acknowledge (MTTA) from 22 to 9 minutes by building Splunk dashboards and queue-routing rules for high-severity alerts
IT Help Desk Technician
Volunteer State Credit Union · Chattanooga, TN
Jul, 2022 · May, 2024
Resolved 45+ tickets per day across 18 branches in ServiceNow, maintaining a 94% first-contact resolution rate and 4.8/5 CSAT
Administered Active Directory accounts, MFA enrollment and group-policy access for 320 employees, enforcing quarterly least-privilege reviews
Flagged and escalated 60+ suspicious login and phishing events to the security team, earning a referral into the SOC pipeline
Imaged and patched 400+ Windows endpoints with SCCM, lifting monthly patch compliance from 81% to 97%
Authored 25 knowledge-base articles that cut repeat password and VPN tickets by 30%
Cybersecurity Intern
City of Chattanooga IT · Chattanooga, TN
May, 2021 · Aug, 2021
Ran weekly Nessus vulnerability scans on 600+ municipal assets and tracked 200+ findings to remediation with system owners
Built a Python script that parsed firewall logs into CSV reports, saving the network team ~4 hours per week
Supported security awareness training for 150 city employees, including a phishing simulation that lowered click rates from 19% to 7%