HVAC Service Technician
Desert Air Comfort Solutions · Phoenix, AZ
Mar, 2021 · Present
Diagnose and repair 12–18 residential/light-commercial HVAC calls per week (split systems, package units, heat pumps)
Cut same-week callback rate ~22% by documenting root-cause fixes and upselling overdue maintenance
Lead seasonal tune-up routes; average 95%+ on-time arrival and 4.9/5 customer satisfaction
Mentor 2 apprentices on safe refrigerant recovery, brazing, and electrical troubleshooting
HVAC Installer / Service Tech
Valley Climate Pros · Tempe, AZ
Jun, 2018 · Feb, 2021
Installed 180+ residential systems (ducted and ductless mini-splits) with proper airflow and charge verification
Reduced install punch-list items by coordinating with sales on equipment sizing before truck roll
Performed preventive maintenance contracts for ~90 homes; logged filter/coil/electrical findings in CRM
Apprentice HVAC Technician
Sunbelt Mechanical Services · Mesa, AZ
Aug, 2016 · May, 2018
Assisted senior techs on changeouts, coil replacements, and thermostat upgrades
Completed EPA 608 certification and manufacturer training (Carrier, Trane, Rheem)
Maintained van inventory and parts returns with near-zero shrinkage