Lead Access Control Technician
Lakefront Security Solutions · Milwaukee, WI
Mar, 2019 · Present
Lead a 4-technician team installing and servicing Lenel OnGuard, Genetec Synergis, and Brivo access control across 60+ client sites, holding a 98% on-time work-order completion rate.
Designed and rolled out a 3,200-key, 5-level Medeco master key system for a 450-bed hospital campus, cutting lost-key rekey costs by 41% in the first year.
Retrofitted 380+ openings with electrified strikes, maglocks, and panic hardware to meet ADA and NFPA 101 life-safety code, passing 100% of fire marshal inspections.
Integrated card access with CCTV and alarm monitoring at 12 university buildings, reducing propped-door alarms by 63% through door-position reporting.
Built a key control audit program for 22 property-management portfolios, recovering 1,100+ unaccounted keys and earning $180K in recurring service contracts.
Commercial Locksmith
Badger Lock & Key · Waukesha, WI
Jun, 2015 · Feb, 2019
Completed 2,400+ commercial service calls covering rekeying, lock installation, door closer adjustment, and safe servicing with a 4.9/5 customer rating.
Installed and pinned Mul-T-Lock and Medeco high-security cylinders for 35 retail, banking, and medical office clients, eliminating key duplication exposure.
Wired and programmed 90+ access control doors on Brivo and Keyscan panels, including request-to-exit devices and electrified hardware.
Reduced average emergency lockout response time from 55 to 32 minutes by reorganizing van stock and dispatch routing.
Locksmith Apprentice
Cream City Lock Service · Milwaukee, WI
May, 2013 · May, 2015
Assisted senior locksmiths on 1,000+ jobs, including rekeying, lock cylinder replacement, and exit device installation for commercial buildings.
Cut and code-originated 6,000+ keys on Ilco and HPC machines with less than 1% re-cut rate.
Maintained a 1,500-key code and bitting database, improving key-record accuracy for 40 commercial accounts.
Earned shop sign-off on master key pinning and panic-bar installation within 14 months, ahead of the 24-month apprenticeship plan.