Junior UX Researcher
Hill Country Digital · Austin, TX
Jun, 2024 · Present
• Ran moderated usability tests for B2B SaaS workflows, uncovering friction across onboarding and core task flows.
• Synthesized research insights that helped cut onboarding drop-off by 18% through prioritized product recommendations.
• Partnered with product and design teams to frame research questions, align on decisions, and validate prototypes.
• Built reusable research-ops templates for recruiting, consent, discussion guides, note-taking, and readouts.
UX Research Intern
Lone Star Fintech Labs · Austin, TX
Jan, 2023 · May, 2024
• Designed and facilitated diary studies to understand recurring customer needs and moments of friction in fintech workflows.
• Analyzed survey results in Qualtrics and Excel, identifying patterns that informed product discovery and prioritization.
• Used affinity mapping to synthesize interview and diary-study notes into clear themes and opportunity areas.
• Presented concise research findings and recommendations to product managers and cross-functional stakeholders.
Research Assistant
University of Texas at Austin HCI Lab · Austin, TX
Aug, 2021 · Dec, 2022
• Recruited and scheduled study participants for human-computer interaction research across lab and remote protocols.
• Ran structured lab studies, maintained session documentation, and supported consistent research procedures.
• Coded qualitative data and organized themes to support rigorous analysis and clear team synthesis.
• Co-authored internal reports summarizing methods, findings, limitations, and recommendations for follow-up studies.