Warehouse Operations Supervisor
Riverbend Logistics · Memphis, TN
Mar, 2022 · Present
Lead a 42-person team across receiving, put-away, and outbound shipping for a 180k sq ft DC
Raised inventory accuracy from 96.1% to 99.4% via cycle-count redesign and scanner SOP updates
Cut average dock-to-stock time 28% by rebalancing labor and adding staged wave releases
Own OSHA safety huddles; zero lost-time incidents for 14 consecutive months
Partner with transportation on carrier scorecards; reduced outbound short-ships 19% YoY
Shift Lead, Inbound
MidSouth Fulfillment Co. · Memphis, TN
Jun, 2018 · Feb, 2022
Supervised 18 associates on inbound and reverse logistics for e-commerce and retail accounts
Introduced zone-picking audits that dropped mis-slots 22% in two quarters
Trained new hires on WMS RF workflows; cut time-to-productivity from 6 weeks to 3.5
Coordinated peak-season overtime plans without missing SLA windows
Warehouse Associate / Team Lead
Harbor Freight Distribution · Southaven, MS
Aug, 2015 · May, 2018
Operated forklift and reach truck; maintained 100% certification compliance
Led small pick teams during holiday peaks; consistently hit 105-112% of rate targets
Documented damage-claim process improvements adopted site-wide