Operations Coordinator
North Loop Fulfillment Co. · Chicago, IL
2022 · Present
• Improved inventory accuracy from 94% to 99.2% by tightening cycle-count routines and WMS exception reviews.
• Coordinated 25+ weekly carrier pickups and vendor SLAs, reducing missed dispatches by 31%.
• Built KPI dashboards and updated 18 SOPs, helping supervisors cut daily reconciliation time by 40%.
Operations Associate
Lakeshore Retail Logistics · Chicago, IL
2019 · 2022
• Managed receiving for 800+ inbound cartons weekly and maintained accurate dock-to-stock records.
• Performed cycle counts across 12 departments, resolving variances that improved inventory accuracy by 6%.
• Processed 60+ returns per day and coordinated disposition with merchandising and customer care teams.
Student Operations Assistant (Part-time)
University of Illinois Chicago · Chicago, IL
2017 · 2019
• Ran campus mailroom intake and routing for 1,200+ pieces weekly, maintaining reliable delivery logs.
• Supported logistics for 20+ campus events each semester, coordinating room setups, supplies, and vendor arrivals.