Chief Operating Officer
Summit Peak Retail Group · Atlanta, GA
Jan, 2022 · Present
- Own end-to-end operations for a $520M omnichannel specialty retailer spanning 145 stores and 4 regional DCs across GA, FL, NC, and TN; deliver 98.6% on-time ship-from-DC and 97.1% in-stock on A-SKU set while holding contribution margin within ±35 bps of plan.
- Redesigned Southeast fulfillment network (slotting, wave planning, carrier mix, ship-from-store); cut average order cycle time 21% and outbound freight cost per order 12% within 16 months.
- Led integration of a tuck-in regional chain ($78M revenue, 22 stores): harmonized POS/WMS, dual-ran DCs for 90 days, and retained 93% of key store and DC supervisors through change program.
- Built weekly ops rhythm (service, cost, safety, people) used by ELT and board; reduced peak-season overtime spend 24% YoY while holding NPS ≥74.
- Stood up continuous-improvement academy (Lean + problem-solving); certified 52 green belts; projects delivered $7.4M annualized run-rate savings.
- Partnered with CFO on CapEx gates for automation (AMR pilots, cartonization, micro-fulfillment); approved projects with <22-month payback and clear labor-risk hedges.
Vice President, Operations
Southern Logistics Partners · Atlanta, GA
May, 2017 · Dec, 2021
- Led warehouse, transportation, and customer operations for a $240M 3PL serving retail and CPG shippers across the Southeast; grew lines shipped per labor hour 18% over four years.
- Implemented voice-picking and engineered labor standards in three flagship DCs; improved inventory accuracy from 96.3% to 99.3% and cut mis-ships 44%.
- Negotiated multi-year parcel and LTL contracts; shifted 31% of volume to preferred carriers and saved $4.1M annually without degrading transit SLAs.
- Built S&OP process linking client forecasts to inbound capacity and safety stock; reduced stockouts on shared A-SKU pools from 7.2% to 2.0%.
- Scaled ops leadership bench from 8 to 17 managers/supervisors; succession plan filled 10 of 11 critical roles internally during COVID demand spikes.
- Owned OSHA/safety program: TRIR down from 3.2 to 1.3; zero lost-time incidents in final 15 months.
Director of Operations → Senior Operations Manager
Cascade Consumer Brands · Greenville, SC
Aug, 2012 · Apr, 2017
- Promoted from Senior Operations Manager to Director after turning around a 210k sq ft plant/DC that was missing dock appointments 21% of the time; restored on-time dock performance to 97% in ten months.
- Directed production scheduling, packing, and outbound for personal-care and household brands (~$110M throughput); introduced daily Gemba and visual management boards.
- Led WMS upgrade with cutover over a holiday weekend; zero shipment backlog and <0.4% order exception rate in first 30 days.
- Built cross-dock and VMI programs with top 14 retail customers; freed 16% of forward-pick space for growth SKUs.
- Coached 11 supervisors on labor planning and coaching conversations; absenteeism fell ~14% after introducing flexible shift bidding.
Operations Supervisor / Continuous Improvement Lead
Piedmont Distribution Co. · Macon, GA
Jul, 2009 · Jul, 2012
- Supervised 40–55 warehouse associates on second shift; hit productivity targets 11 of 12 quarters while maintaining quality below 480 DPPM.
- Facilitated Kaizen events on cartonization and staging; reduced packing labor minutes per order ~13%.
- Owned shift safety huddles and near-miss reporting; contributed to site achieving a full year without recordable incidents.