Nora Whitfield

Process 180+ prescriptions per shift with a near-zero error rate while covering drive-thru windows and immunization clinics. Manage controlled-substance perpetual inventory, cycle counts, and discrepancy logs in line with DEA and Tennessee Board of Pharmacy rules. Train new technicians on workflow, QS/1-style pharmacy software, POS, and patient privacy standards; coach for accuracy during peak volume. Support pharmacist-supervised counseling on refills, pickup timing, and OTC referrals while protecting PHI at the counter and on the phone.

Compounded simple non-sterile preparations and assembled unit-dose packs for clinic patients under pharmacist review. Coordinated prior authorizations and insurance rejection follow-up, cutting average callback wait time for clinic pickup orders. Maintained refrigerator and freezer temperature logs and vaccine storage documentation for outpatient immunization stock. Verified NDC, quantity, and days’ supply before pharmacist final check; triaged DUR alerts and documented interventions.

Assisted with refill queues, OTC organization, and customer intake under a licensed pharmacist. Learned NDC verification, DUR alert triage, and cash versus insurance payment workflows on the retail system. Restocked fast-movers, faced aisles, and kept will-call bins accurate so pickup lines stayed short during evening rush. Completed onboarding on HIPAA, signature logs, and when to escalate clinical questions to the pharmacist on duty.

Certified Pharmacy Technician (CPhT), earned 2017. Credential kept current alongside Tennessee pharmacy technician registration.

Certificate in Pharmacy Technology, 2016. Coursework covered pharmacy calculations, law and ethics, sterile and non-sterile compounding basics, and retail workflow.

BLS/CPR current. Tennessee pharmacy technician registration current and in good standing.