Damaris Feltham-Boateng

Lead a 3-person service route covering Dane, Columbia, and Rock counties; average 6–8 completed tickets per day across cooking, dishwashing, ice, and walk-in refrigeration equipment. Diagnose and repair Rational, Convotherm, Hobart, Manitowoc, Hoshizaki, and True units; cut same-week repeat calls from 11% to under 4% by enforcing root-cause parts and wiring checks. Perform gas manifold, burner, and ignition service on ranges and fryers; coordinate shutoffs and relights with kitchen managers so service windows land between meal periods. Commission new installs for multi-unit operators; verify utilities, drain pitch, and manufacturer start-up checklists before sign-off. Maintain van inventory and vendor core returns; improved first-visit parts fill rate to 88% through weekly forecast of high-fail items. Mentored 4 junior technicians on EPA recovery practices, steam safety, and customer communication; 2 now run independent routes.

Serviced dishwashers, ice machines, reach-ins, and convection ovens for independent restaurants and institutional kitchens. Recovered and charged refrigerant per EPA 608; documented pressures, leak tests, and component replacements in the shop CMS. Rebuilt dishwasher pumps, rinse arms, and chemical dispense systems; reduced no-heat and low-temp callbacks for key accounts. Supported after-hours emergency calls during health-inspection week and holiday rushes for hospitality clients.

Assisted journeymen on commercial refrigeration and light HVAC calls while completing related technical coursework. Learned brazing, evacuation, charging, electrical troubleshooting, and lockout/tagout on walk-ins and rooftop units.

Coursework: Refrigeration Theory, Commercial Cooking Equipment, Gas Systems, Electrical Controls, Customer Service for Technicians

EPA Section 608 Universal OSHA 10-Hour General Industry ServSafe Food Handler (awareness) Rational Certified Service Technician Hobart Warewashing Basics Manitowoc Ice Machine Service CPR/First Aid/AED