Associate Product Manager
Hill Country Software · Austin, TX
2023 · Present
• Owned onboarding funnel discovery and prioritization, cutting median time-to-value by 22% through guided setup and lifecycle experiments.
• Ran 25+ customer discovery interviews and synthesized pain points into quarterly roadmap themes adopted by product leadership.
• Partnered with engineering and design to ship feature flags, instrumentation, and release plans for three B2B SaaS capabilities.
• Defined activation metrics and weekly reviews that lifted new-account completion by 17%.
Product Analyst Intern
Lone Star Fintech · Austin, TX
2022 · 2023
• Built cohort analyses in SQL to identify activation drop-offs and inform onboarding improvements across 40,000+ accounts.
• Designed A/B test briefs with clear hypotheses, guardrails, and success metrics in partnership with product and growth teams.
• Created Amplitude dashboards for activation, retention, and feature adoption, reducing weekly reporting time by 6 hours.
• Presented customer and funnel insights to senior stakeholders and translated findings into backlog recommendations.
Customer Success Specialist
Riverbend CRM · Austin, TX
2021 · 2022
• Managed a portfolio of 45 SMB accounts, guiding onboarding, quarterly reviews, and renewal planning for a workflow automation platform.
• Converted recurring customer questions into help-center improvements and product feedback briefs, improving first-response resolution by 19%.
• Coordinated with sales and support to surface expansion opportunities and reduce avoidable churn signals.
• Trained new specialists on CRM hygiene, customer health scoring, and structured escalation practices.