Senior Heavy-Duty Recovery Operator
Desert Ridge Towing & Recovery · Phoenix, AZ
Mar, 2021 · Present
Lead 2-person rotator crews on 35–50 heavy recoveries per month, including jackknifed tractor-trailers, overturned box trucks, and off-road vehicle extractions.
Operate a 50-ton rotator and 35-ton integrated wrecker; plan rigging, anchor points, and lift angles to recover loads with zero secondary damage.
Coordinate with AZ DPS, ADOT, and fire departments on incident scenes, meeting 90-minute quick-clearance targets on 94% of interstate calls.
Train 6 new operators on WreckMaster rigging, traffic incident management (TIM), and DOT pre-trip inspections.
Cut average on-scene time by 18% by standardizing rigging kits and pre-staging air cushions for rollover calls.
Light & Medium-Duty Tow Operator
Valley Wide Auto Transport · Mesa, AZ
Jun, 2017 · Feb, 2021
Completed 2,600+ flatbed and wheel-lift tows for police rotation, motor clubs, dealerships, and private property impounds.
Maintained a 4.9/5 customer rating on 1,100+ motor-club roadside calls (jump starts, lockouts, tire changes, fuel delivery).
Documented vehicle condition with photos and digital tow tickets, reducing damage disputes by 40%.
Promoted to lead night-shift operator after 18 months.
Yard Attendant & Dispatcher Assistant
Saguaro Impound Services · Tempe, AZ
Aug, 2015 · May, 2017
Logged, tagged, and released 300+ impounded vehicles per month in compliance with Arizona title and lien rules.
Assisted dispatch with call intake and GPS truck routing during peak hours.