Warehouse Operations Supervisor
Heartland Fulfillment Group · Columbus, OH
Mar, 2022 · Present
Supervise 45–60 associates across inbound, put-away, picking, packing, and outbound on a two-shift ecommerce DC shipping ~18,000 orders/day at peak.
Raised on-time outbound SLA from 92% to 98.4% in 9 months by redesigning wave planning, staging lanes, and end-of-shift handoffs.
Cut inventory variance ~41% YoY via cycle-count cadence, bin audits, and coaching for RF scan discipline across 12 zones.
Built cross-training matrix covering 8 critical roles; reduced overtime ~18% during Q4 peak while holding safety incident rate flat.
Partner with transportation and customer ops to clear dock exceptions same-day; average exception aging down from 36 to 11 hours.
Lead daily standups, Gemba walks, and near-miss reviews; mentored 4 shift leads into permanent supervisor tracks.
Shift Lead / Inventory Control
Buckeye Parcel Logistics · Groveport, OH
Jun, 2018 · Feb, 2022
Led 20–28 parcel handlers on evenings; owned sortation accuracy, trailer loading quality, and break-relief coverage for a regional hub.
Improved inventory count accuracy from 94.2% to 99.1% by introducing ABC cycle counts and locked-bin controls for high-value SKUs.
Reduced missort rate ~27% through staged audit checkpoints and targeted coaching for new hires in first 30 days.
Coordinated with carriers on cut-off changes; protected 99%+ on-time trailer departures during holiday surges.
Authored SOPs for reclaim, damage processing, and hazmat segregation adopted across three Central Ohio sites.
Order Picker / Forklift Operator
Midland Distribution Co. · Obetz, OH
Aug, 2015 · May, 2018
Averaged 118% of engineered pick rate on multi-level RF picking while maintaining zero lost-time injuries over 32 months.
Operated sit-down and reach forklifts for put-away and replenishment; certified on pallet jack, order picker, and clamp truck.
Flagged chronic slotting issues that cut travel time ~12% after layout changes in A/B fast-movers.
Trained 15+ new pickers on safety, scanning, and quality checks during seasonal hiring waves.