Isla Mendoza

• Lead 45+ corporate, nonprofit, and association events annually, from 40-person executive retreats to 2,500-guest conferences, with 97% attendee satisfaction. • Own $1.8M annual event budget; negotiate venue, AV, catering, and production contracts to save $185K (10%) while protecting quality. • Manage 60+ vendors and cross-functional teams of up to 35; build run-of-show timelines that deliver 98% on-time milestone completion. • Produce 18 hybrid and virtual programs using Zoom Events and live-stream partners, increasing remote attendance 42% and NPS to 71. • Create post-event dashboards covering registration, spend, lead capture, and feedback; turn insights into a 24% repeat-attendance increase.

• Coordinated 70+ weddings, conferences, and hospitality events for 80–900 guests, maintaining 95%+ satisfaction and a 4.8/5 post-event rating. • Managed $650K in annual event spend, sourced 40+ local vendors, and negotiated 8–15% savings on catering, rentals, florals, and transportation. • Built master production schedules, floor plans, staffing grids, and contingency plans; reduced day-of schedule deviations by 30%. • Led registration and guest communications for 12 hybrid events, improving check-in throughput 28% and virtual attendance 35%. • Trained and scheduled teams of 10–18 coordinators and banquet staff while maintaining zero safety incidents across 2 years.

• Supported 50+ campus lectures, career fairs, and donor events serving 100–1,200 attendees; earned 96% organizer satisfaction. • Coordinated registration, room sets, signage, catering, and A/V checks across 6 campus venues, keeping 99% of programs on schedule. • Maintained vendor briefs, purchase orders, and $180K event spend; reconciled invoices within 5 business days with 100% documentation accuracy. • Produced virtual speaker rehearsals and Zoom webinars for 20+ programs, expanding reach to 3,500 remote attendees. • Built reusable checklists and post-event surveys that cut setup time 20% and improved feedback response rates 32%.

Dean’s List; Event Management Association, 2018–2019. Capstone: sustainable event operations and attendee experience.

Event design, risk management, contracts, sustainability, and financial planning; 30 professional development hours.