Lead Residential HVAC Technician
Hill Country Comfort Solutions · Austin, TX
2021 · Present
• Led 8–12 residential changeouts and retrofit installs per month, coordinating permits, startup checks, and homeowner walkthroughs.
• Cut seasonal callback rate 22% by standardizing commissioning, airflow verification, and post-install follow-up documentation.
• Trained and coached three junior technicians on heat pump conversions, brazing, charging, and safe electrical troubleshooting.
• Managed summer and winter surge dispatches while maintaining clean work areas, accurate ServiceTitan notes, and on-time customer communication.
HVAC Service Technician
Lone Star Climate Pros · Round Rock, TX
2017 · 2021
• Completed 6–10 diagnostic calls daily across residential AC, furnace, and heat pump systems, isolating airflow, electrical, and refrigerant faults.
• Performed warranty repairs and clear homeowner explanations that supported consistently strong 5-star reviews and repeat service relationships.
• Maintained truck and warehouse parts inventory, reducing return trips through accurate material forecasting and organized restocking.
• Documented findings, estimates, and closeout notes in ServiceTitan-style FSM workflows while meeting safety and quality standards.
HVAC Helper / Apprentice
Capital City Mechanical · Austin, TX
2014 · 2017
• Assisted lead technicians with residential split-system and furnace installations, material staging, duct sealing, and final cleanup.
• Learned brazing, evacuation, refrigerant charging, airflow checks, and safe tool use under close supervision while building dependable field habits.
• Pulled daily equipment and fittings from the warehouse, tracked returns, and kept job materials organized for efficient Austin-area installs.
• Built a foundation in OSHA-aware work practices, customer courtesy, and accurate handoff notes for service and install teams.