Victor Lang

Chief Operating Officer

Boston, MA, United States

Professional Summary

Chief Operating Officer with 15+ years scaling multi-site commerce, distribution, and supply-chain operations across New England. Expert in network design, inventory turns, last-mile reliability, and cross-functional leadership spanning warehousing, transportation, customer ops, and continuous improvement. Known for calm execution under peak demand, building operator cultures that hit service levels without burning out teams, and partnering with CEOs and boards on capacity, margin, and M&A integration.

Employment History

Chief Operating Officer

Bayline Commerce · Boston, MA

Mar, 2022 · Present

• Own end-to-end operations for a $480M B2B/B2C commerce platform across 6 regional DCs; sustained 98.4% on-time fulfillment through peak. • Redesigned network and slotting; cut order cycle time 19% and outbound freight cost per order 11% year over year. • Built a continuous-improvement academy (48 green belts); delivered $6.1M annualized run-rate savings. • Led post-acquisition integration of two 3PL sites into Bayline SOPs within 9 months with zero service-level miss.

Vice President, Operations

New England Supply Group · Woburn, MA

Jun, 2017 · Feb, 2022

• Scaled ops from 3 to 5 facilities and ~900 associates while holding OTIF above 97%. • Implemented WMS + labor standards; improved picks/hour 22% and reduced inventory write-offs 14%. • Partnered with sales/finance on S&OP; cut stockouts on A-SKU by 31%.

Director of Operations → Operations Manager

Meridian Industrial Partners · Quincy, MA

Aug, 2012 · May, 2017

• Promoted from Ops Manager to Director; owned production planning, shipping, and plant CI for two sites. • Launched visual management and daily standups; reduced late shipments 28% in 12 months.

Operations Supervisor / Continuous Improvement Lead

Atlantic Packaging Solutions · Worcester, MA

Jul, 2009 · Jul, 2012

• Supervised 35-person packaging line; led kaizen events that cut changeover time 35%.

Education

MBA, Operations & Supply Chain

MIT Sloan School of Management

2014

B.S., Industrial Engineering

Northeastern University

2009

Skills

Analytical Thinking Skills

Project Management Skills

Interpersonal Communication Skills

Business Development

Good time management

Courses

APICS CSCP

APICS

Lean Six Sigma Black Belt

Lean Six Sigma Institute

OSHA 30-Hour

OSHA