Chief Product Officer
Northwind Commerce · Chicago, IL
Jan, 2021 · Present
Led a 42-person product, design, and research org supporting a $180M ARR marketplace; grew net revenue retention from 108% to 124% in 3 years.
Rebuilt the product operating model (discovery → delivery → measurement); cut average time-to-value for enterprise customers by 31%.
Launched seller intelligence suite that drove $28M incremental GMV in the first four quarters.
Partnered with Sales and CS on packaging/pricing; lifted average contract value 22% without hurting win rates.
Established product analytics and experimentation stack; ran 90+ experiments/year with a documented 2.4x improvement in decision quality.
VP of Product
Lakeshore Digital · Chicago, IL
Mar, 2017 · Dec, 2020
Owned roadmap for SaaS workflow platform serving mid-market ops teams; grew MAU from 48K to 210K.
Shipped mobile + API ecosystem that unlocked 35% of new ARR through partners.
Built hiring bar and career framework for PMs; retained 90%+ of product talent across a high-growth period.
Introduced quarterly outcome OKRs tied to activation, retention, and expansion metrics reviewed with the exec team.
Senior Product Manager → Director of Product
Midwest Fintech Labs · Chicago, IL
Jun, 2012 · Feb, 2017
Led payments and onboarding products for SMB lenders; reduced application drop-off 27% and cut KYC cycle time in half.
Coordinated engineering, compliance, and design through two major platform migrations with zero customer-facing outages.
Mentored 6 PMs; three promoted into lead roles.