Vespera Quellman-Nkrumah

Fit and adjust 160+ patients per month with spinal, knee, ankle-foot, wrist-hand, and cervical orthoses, sustaining a 97% first-fit success rate. Reduced average referral-to-delivery time from 9 days to 4 by building a same-week fitting schedule with 3 orthopedic practices. Maintained a 100% pass rate on 4 consecutive ABC accreditation surveys and 2 Medicare DMEPOS audits through LCD-compliant documentation. Cut claim denials from 11% to 3% by standardizing detailed written orders, medical-necessity notes, and proof-of-delivery forms. Trained 6 new fitters and technicians on gait observation, measurement, and patient education protocols. Launched a 30-day follow-up call program that lifted brace wear-time compliance from 68% to 89%.

Delivered bedside fittings of TLSO, LSO, cervical collars, and fracture braces for 1,400+ inpatients per year across orthopedics, trauma, and neurosurgery units. Shortened bracing-related discharge delays by 35% by staffing a 7-day on-call fitting rotation. Managed a $420K DME consignment inventory with 99% count accuracy and cut expired stock by $38K annually. Partnered with case managers to verify coverage for 300+ Medicaid patients per year, recovering $112K in previously unbilled devices. Co-authored the hospital competency checklist for spinal orthosis application, now used by 120 nurses.

Measured and fit compression stockings, mastectomy garments, and prefabricated braces for 25+ walk-in and referral patients per day. Grew compression garment revenue 42% in 2 years by launching a lymphedema clinic referral partnership. Earned a 4.9/5 patient satisfaction score across 1,100+ surveyed visits. Handled insurance verification and prior authorizations, keeping the average reimbursement cycle under 21 days. Reorganized the fitting room and stock layout, cutting average patient wait times by 20 minutes.

Completed 240 supervised clinical fitting hours covering spinal, upper- and lower-extremity orthoses; capstone on post-operative knee bracing outcomes.

Coursework in anatomy & physiology, kinesiology, medical terminology, and healthcare billing; graduated with a 3.8 GPA and Dean's List honors.

Credential covering patient assessment, fitting of prefabricated orthoses, and ethics; maintained through 20+ CE hours per cycle.

Dual credential supporting hospital and DMEPOS supplier accreditation requirements.

Post-mastectomy prosthesis and garment fitting, including lymphedema-sensitive sizing.