Omar Delgado

Lead outbound, inbound, and yard operations across two Chicago-area DCs (about 310k sq ft) moving $160M of industrial and consumer freight a year; direct 5 supervisors and partner with planning and customer service. Raised OTIF from 92.4% to 97.1% in 16 months by tightening carrier appointments, running a daily exception huddle, and scoring the top 18 lanes each week. Cut dock-to-stock from 19 hours to 11 by redesigning inbound staging and enforcing ASN compliance with the top 20 vendors. Reduced premium freight 22% ($480k annualized) by shifting suitable volume from expedited LTL onto planned FTL and a regional pool program. Led Manhattan SCALE slotting and wave-template cleanup that dropped short-picks 28% and cut peak overtime 9%. Built a Joliet 3PL scorecard covering fill rate, damage, and cycle time; recovered two at-risk accounts in 2024.

Supervised inbound and outbound teams of 26 associates across two shifts; owned daily boards for pick accuracy, lines per hour, and safety. Implemented an ASN compliance program with 14 key vendors, cutting receiving dwell 21% and lifting same-day putaway to 87%. Rebalanced LTL and parcel allocation on Midwest lanes; the carrier mix change saved about $240k a year in freight without hurting OTIF. Redesigned the returns cell, cutting reverse-logistics cycle time from 6 days to 3 and recovering $120k of resaleable inventory in the first year. Recorded zero OSHA lost-time incidents for 14 consecutive months after ergonomic audits and a standardized pre-shift huddle.

Led a 14-person outbound team shipping about 1,800 orders a day for a regional MRO distributor. Rebuilt zone picking and wave release, raising lines per labor hour 16% without adding headcount. Closed a monthly cycle-count program across 9,000 SKUs and lifted inventory accuracy from 95.2% to 98.4%. Wrote receiving, pack-out, and damage SOPs that cut short-ships and made new-hire ramp consistent across shifts.

Booked carrier appointments and issued bills of lading for a 90,000-square-foot wholesale warehouse shipping to Midwest dealers. Reconciled ERP on-hand to WMS each week and cut the open variance list from three days of work to a same-shift close. Built a shortage and damage log with receiving that reduced inventory shrinkage by about $70,000 in one fiscal year. Owned outbound scheduling for parcel and LTL so promised ship dates held through month-end peaks.

Coursework in transportation, inventory, and operations planning. Senior project modeled dock scheduling for a regional distributor.

Certified in Logistics, Transportation and Distribution, covering network design, warehouse operations, and transportation management. Also holds OSHA 30-Hour General Industry and Lean Six Sigma Green Belt, used on dock safety audits and outbound waste reduction.