HVAC Service Technician
Desert Valley Comfort Systems · Phoenix, AZ
Mar, 2021 · Present
Diagnose and repair 18–25 residential and light-commercial HVAC calls per week across Phoenix, Scottsdale, and Mesa.
Maintain 92% first-visit fix rate on heat pumps, gas furnaces, and package rooftop units.
Lead summer peak surge coverage; mentored 2 apprentices on electrical troubleshooting and refrigerant handling.
Document work orders in FieldEdge; average customer satisfaction score 4.8/5.
HVAC Installer / Service Tech
Sunbelt Mechanical Services · Tempe, AZ
Jun, 2018 · Feb, 2021
Installed and commissioned 40+ split and package systems per year for homebuilders and small businesses.
Performed load calculations assist, duct transitions, and startup commissioning to manufacturer specs.
Reduced callback rate 30% by standardizing vacuum/pull and charge verification checklists.
Supported after-hours emergency service rotation without missed SLA windows.
HVAC Helper
Arizona Climate Control Inc. · Glendale, AZ
May, 2016 · May, 2018
Assisted lead techs on residential change-outs, filter programs, and seasonal maintenance routes.
Learned brazing, recovery, and EPA safe handling practices; earned EPA 608 Universal.
Kept vans stocked and job sites clean; completed manufacturer product training for Carrier and Trane.