HVAC Service Technician
MetroAir Comfort Solutions · Atlanta, GA
Mar, 2021 · Present
Average 6–8 service calls/day across residential and light-commercial accounts; first-visit fix rate consistently above 85%.
Diagnose and repair heat pumps, gas furnaces, air handlers, and 3–20 ton rooftop units; recover/recharge refrigerants per EPA 608.
Cut callback rate ~30% by documenting root-cause notes and coaching newer techs on common capacitor/contactor failures.
Partner with dispatch to prioritize no-cool emergencies during summer peaks; maintain 4.9/5 customer satisfaction scores.
Junior HVAC Technician
Peach State Mechanical · Decatur, GA
Jun, 2018 · Feb, 2021
Assisted lead techs on installs and changeouts for split systems and package units in single-family homes.
Performed preventive maintenance (coils, filters, drain lines, electrical checks) for ~120 seasonal service contracts.
Learned load calculations basics and proper airflow balancing; earned EPA Section 608 Universal.
Apprentice Technician
Southern Comfort HVAC · Marietta, GA
Aug, 2016 · May, 2018
Shadowed senior technicians on diagnostics, brazing, and electrical troubleshooting.
Kept van inventory accurate; reduced mid-day parts runs by staging common capacitors, contactors, and filters.
Completed apprenticeship coursework and safety training (OSHA-10 equivalent shop program).