Jade Kim

• Process 180+ prescriptions daily with rigorous accuracy checks, reducing dispensing errors and supporting fast, safe patient care. • Verify insurance claims, prior authorizations, copay assistance, and refill requests while resolving coverage issues with payers. • Maintain perpetual inventory, complete controlled-substance counts, and coordinate 98% on-time replenishment with wholesalers. • Counsel patients on pickup workflows, medication adherence resources, and privacy practices under pharmacist supervision. • Train two new technicians on HIPAA, point-of-sale procedures, barcode scanning, and workflow quality standards.

• Filled and prepared 140+ prescriptions per day using barcode verification and pharmacist review protocols. • Submitted third-party claims, corrected rejections, and coordinated manufacturer savings programs to improve access for patients. • Reconciled inventory weekly, rotated short-dated stock, and reduced expired-product write-offs by 22%. • Managed intake calls, transfers, refill queues, and point-of-sale transactions with empathetic, efficient service. • Protected PHI through consistent HIPAA practices while documenting interventions and escalating clinical questions promptly.

• Supported pharmacists with prescription intake, data entry, label preparation, and medication pickup for a busy hospital retail counter. • Reconciled patient profiles and insurance information while escalating allergies, interactions, and clinical questions to pharmacists. • Stocked medication shelves, tracked lot numbers and expiration dates, and assisted with monthly inventory audits. • Delivered courteous service to patients and caregivers, explaining wait times and directing medication questions appropriately. • Completed pharmacy technician training rotations with consistent adherence to USP, HIPAA, and workplace safety procedures.

Completed pharmacy law, pharmacology, dosage calculations, sterile and non-sterile compounding, and supervised lab training; prepared for PTCB certification.